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Client comments

Thank you for listening and understanding the ideas we had for our bathroom. As we were able to communicate with all the tradesmen and yourself the bathroom is not only is  very functional and exactly what we need to   accommodate our needs.Once again thanks for listening and working with us to complete the project in the specified time and without much interruptions to our daily lives. The bathroom turned out how we visualized it and its user friendly. Job well done.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

Thank you very much to Scott, Melissa, and Alana and all the tradies for such a wonderful job yet again. This time on Villa Viviani. We really appreciate that the work was carried out on time, all work was well done and we are delighted with the outcome. We are more than happy to recommend your company to our friends. Your attention to detail and professionalism and good advice has been invaluable.

VIP Access are a one stop provider for all your disability requirements. On meeting Scott I was immediately impressed by his honesty, openness and integrity. Throughout all our unit renovations VIP keep us fully informed on all facets of the work to be undertaken. Every tradesperson that came from builders, painters, tilers, flooring tradesmen, plumbers, airconditioners and electricians communicated clearly with us and kept us abreast of progress. My father being a builder had given me some insight to the ‘tradie’ industry and it was very clear to my wife and I that Scott and his team at VIP Access are at the very top of their profession.  After every facet of work VIP’s foreman came and thoroughly inspected work done, photographed this and kept us fully informed. We HIGHLY RECOMMEND VIPA ACCESS for all your disability and other building needs. Fantastic personal service, communication and workmanship. Janine and I wish to thank Scott and VIP Access for their wonderful and professional service. We are gratefully amazed and delighted at our experience with VIP Access.

"I am writing to you in appreciation to all your kindness and professional assistance in getting my house renovated to accommodate my disability needs. I cannot be thankful enough to you and the team who made this possible."

My name is Philia Polites and I had major works done by VIP Access to convert an ensuite bathroom to a wet room suitable for my new needs.

Scott came up with a range of options for me to consider. I chose the option which needed the least structural change.

By removing the shower cubical and repositioning the shower to the back of the room, Scott provided me with an elegant solution, which gave me room to use a mobile commode. The neat and very practical medicine cabinet over a basin which allowed me to get my wheelchair under was another plus. Moving the toilet and the addition of a strong, long rail also allowed for maximum use of the new space.

All the work was done to a very high level of professionalism and in a short time frame, meaning I was not inconvenienced too much.

I now have a practical, attractive wet room which has added value to my home as it is suitable for both disabled and able people to use safely.

Thank you VIP Access for the splendid work!

"Thank you for all your help and your gift to Mum, it is very much appreciated. I would be happy to be a customer reference for your work and company."

"Scott’s knowledge and attention to detail are second to none, and he was able to customise our bathroom to meet our son’s specific needs. This included installing a second door which meant he had access directly from his bedroom. The staff were friendly, approachable and accommodating right throughout the installation process. If you want a fully compliant disabled bathroom that looks attractive and mainstream, I would not hesitate in recommending VIP Access."

"Scott understands the needs of people with disabilities and treats them with dignity and respect. He gets the job done as quickly as possible and is willing to listen to the needs of families. I would highly recommend his expertise and skills."

"Allan and I would like to thankyou for the advice and work that you gave for our kitchen."

"[Scott] is always such a pleasure to work with. Scott constantly keeps in touch with us…Thank you so much for everything you have done for our son and our family."

"Scott, proprietor of VIP Access, helped me plan and design a wheelchair accessible kitchen suitable to my needs…I would recommend them to anyone wanting a kitchen makeover of high quality!"

"Thanks for your excellent work on this job."

"Great job – the bathroom looks terrific."


It was with great privilege that we were able to donate our time and expertise for a very deserving family for Triple M's lend a hand. It made it even more special receiving the below letter from Henry and his family:

"Thank you for your generosity and thoughtfulness for helping out in Henry's renovation. You have given us a much needed life line, and have helped us get our life back on track. We are truly grateful for your kindness to think of our family the way you did. We will never forget what you have done for us as we are reminded everyday as we look around our lovely home. You truly are Henry's hero's."


"I want to thank you and congratulate you on your staff. We were impressed with both Ryan and Brent. Their practicality and common sense prevented the rails being put in at the wrong height.

I will certainly recommend your company to anyone I know who may need your help."

"One of the best parts of my job is seeing the finished product after a journey of collaboration between the client , the occupational therapist and the builder. Yesterday I had the pleasure of seeing this great kitchen completed allowing my client access to areas of the kitchen he had never before been able to achieve. It was a pleasure to work with VIP Access Pty Ltd to achieve this terrific result."

"Thanks so much for the wonderful extension you delivered.
My mother is back home after a heart procedure and is really enjoying the benefit of a spacious bathroom and back deck.

My compliments to Ryan (VIP Supervisor) and your team also.

As my mother said "Gee this works. It’s lovely.”

Greg and I would like to thank everybody at VIP Access for the wonderful, professional, tidy, and on time job you did on our new bathroom. We are very happy with the result. Nothing was too much trouble, any questions we had were answered in a timely manner. Dave, Jackson and Brent from VIP were respectful, clean, tidy, and pleasant to deal with. Melissa and Melinda were very good at answering any questions and co-ordinating enquiries between the staff and us.
I enjoyed the banter between Brent, Jackson and I, they were a breath of fresh air.
Dave, the foreman from VIP was the steadying influence, and always had a smile and kind word.
The contractors were very good, always on time and professional.
We appreciated having a written schedule of who was coming on what days. It was very helpful having that information at hand.
Occupational Therapist, Karen Roberts from (My Therapy Crew) collaborated with Scott from VIP on the bathroom design to meet Greg’s needs. We were included in all aspects of the design and decision making and were treated with respect.

Contact VIP Access today to discuss hiring the VIP Portable Bathroom.